Job Description:
At loveholidays we have 4.5 million visitors each month and process half a trillion holiday packages every day. In 2019 we were the fastest growing company in the UK, and processed a booking every 47 seconds.
As the fastest growing online travel agent, our mission is to open the world to everyone.
We are taking loveholidays to the next phase of successful growth by harnessing our strength in short haul beach holidays.
It is an exciting time to join loveholidays as we celebrate our 10th anniversary and continue to scale up.
We're looking for an IT System Administrator to join our team. The System Administrator acts as the primary IT support to all loveholidays staff globally, providing support as needed in person or remotely, over chat, email or video calls.
Responsibilities:
- Provide in-person walkup and remote IT assistance
- Provide technical support for hardware and software issues
- Troubleshoot Mac OS, Windows, Chromebooks, IOS and Android devices
- Support a Google Workspace, Microsoft Azure and Jamf environment
- Manage joiners and leavers, account creation and deactivation
- Manage a large estate of devices using tools such as Jamf and Microsoft Endpoint Manager/Intune
- Troubleshoot basic network issues
- Update internal and external documentation
- External vendor management for new devices
- Manage multiple queues of helpdesk tickets within our SLA. We use Freshservice
- Provide ‘All Hands’ meeting setup and support and general AV support/break-fix as needed
Support Google meeting rooms
- Completing other technical projects and tasks as needed
- Core hours of work are Monday-Friday from 9am to 5:30pm, 3 days in the office with 1 weekend a month on call after probation
What you'll need to succeed:
- 5+ years of experience working in IT Operations
- Degree in a technical subject or industry standard certificates
- Experience managing omni channel support using an ITIL standard ticketing system
- Experience supporting contact centres / phone systems
- Strong working knowledge of Google Workspace, Microsoft Azure and/or Jamf
- Strong knowledge of Mac OS and Windows operating systems
- Working experience of AV setups and supporting company events
- Ability to work individually and within a team, meeting deadlines and working on company wide projects
- Flexibility to work outside of standard work hours to accommodate special projects or emergencies
Benefits
Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits:
- Company pension contributions at 5%
- Training budget for you to learn on the job and level yourself up
- Clear career pathways and support to ensure you continue to grow
- High degree of autonomy in a strong collaborative environment
- Discounted holidays for you, your family and friends
- 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
- Ability to buy and sell annual leave
- Subsidised gym memberships
- Cycle to work scheme, season ticket loan and eye care vouchers
- Hybrid working - we work 2 days per week in the office
- Monthly office based social events
- Weekly Wednesday drinks in the office kitchen
- Sustainably sourced fruit baskets in the office kitchen
- Heavily subsidised vending machines
Company Benefits
- Heavily discounted holidays for you, your family and friends - trust us, we have some great hotels!
- The best equipment for doing the job - MacBooks or X1 Carbons are our choice
- Discounted gym membership at Virgin Active - there's one right next door to our office
- 25 days of annual leave + bank holidays
- 5% matched (10%) - we partner with Royal London
- High degree of autonomy in a strong collaborative environment
- Regular career and development reviews
Interview Process
1.Screening call with someone from the Talent team
2.Video interview with Hiring Manager
3.Final F2F Interview
