Cyber Support Analyst

Job Description:

Date: 08-Sep-2021

Location: Edinburgh, GB

Company: Royal London Group

Job Title: Cyber Support Analyst

Location: Edinburgh or Nether Alderley

Contract Type: 6 Month FTC

Closing Date: 26th September 2021

Royal London is the largest mutual life insurance, pensions and investment company in the UK. Since its foundation 160 years ago, Royal London has supported millions of people to protect and provide for themselves and their families.

Our culture is welcoming, friendly, flexible and we aim to make you always feel included. We welcome applications from individuals who have taken an extended career break or those who are transitioning from different sectors.

To support this, we are always open to discussing flexible working arrangements and as we transition to hybrid working, we will discuss working patterns or locations that ensure you have the freedom to be your best. It’s what makes Royal London a great place to work.

We believe that being together some of the time will help our colleagues to feel truly connected to our Spirit of Royal London culture. Many of us value the passing conversations, social interactions and building relationships that comes from being together in the office.

We currently have an exciting opportunity to recruit a Cyber Support Analyst to join Royal London Group on a 6 Month Fixed Term Contract in Edinburgh or Nether Alderley.

Role purpose

The Cyber Support Analyst will triage and investigate potential security issues which may result in cybersecurity incidents. The role will perform triage of newly discovered cyber events and co-ordinate confirmed cyber events with the defence team to investigate, with a heavy focus on triaging and investigating malicious emails.

Key responsibilities

• All security events investigated and tracked to remediation within agreed SLA’s

• Undertake monitoring of RLG security controls, working with the defence team to test they are operating within the expected detection guidelines

• Security event alerting or dashboard improvements identified to deliver service efficiencies

• Work closely with peers and stakeholders across SOC, cyber threat intelligence & cyber incident response.

• Demonstrate IT Security knowledge through production of security awareness reports

• Understanding of Security Monitoring tooling used in both on premise & cloud environments

• Attendance at Security related events such as Gartner, InfoSec and IP Expo

• Reflect the Spirit of Royal London values through demonstrating positive behaviours in relation to your objectives and all stakeholders.

• Take ownership of your own development by ensuring that you have a clear and defined development plan that you continually review and work towards.

• Apply risk management techniques in your day-to-day role

• Control frameworks regularly tested with improvement plans agreed and implemented

• Risk, Compliance and Internal Audit reports do not identify any significant unknown risks/weaknesses

Essential Criteria

• Experience triaging and investigating malicious emails at scale with the ability to complete investigations from triage to resolution on your own.

• Knowledge and hands-on experience of security information and event management (SIEM) tools from industry leaders. Splunk knowledge preferred.

• Analytical and methodical approach to demanding technical challenges

• Used to working to a high level of accuracy and have a dedicated and focused work ethic

• Positive ‘can do’ attitude, service oriented

• A team player with the ability to work at pace with their peers in a demanding cyber security environment

Desirable Criteria

• Familiar with audit event collection and reporting toolsets

• Technical security qualifications are a nice to have e.g., SANS, Offensive Security or other industry accreditors

• Previous experience of working within a regulated environment, ideally the financial services industry

• Previous experience automating manual workflows

What We Offer

• We've always been proud to reward employees by offering a number of benefits such as Pensions and Protection, Performance and role-related benefits, Lifestyle and Wellbeing.

• Our culture comes from within, or to put it another way, it comes from our people. It’s what makes Royal London a great place to work.

• Our People Promise is something we live up to every day. We know we can rely on you, and you can expect plenty from us in return.

• Glassdoor have again ranked as among the best places to work in the UK.

We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills – whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.

In fact, the first pillar of our People Promise is designed to make sure you 'work somewhere inclusive'. We want to live up to this promise; it’s good for our people and good for our customers too, because our workforce should reflect our communities.