IT Infrastructure Analyst

Job Description:

At The Coca-Cola Global Delivery Center in Sofia, we are looking for IT Infrastructure Analyst who will join the Global Client Platforms team of senior engineers. The team is responsible for the IT infrastructure of The Coca-Cola Company world-wide. At this role you should strive to become the subject matter expert for on prem and cloud IT infrastructure systems by actively participating in the resolving of technical incidents, executing operational and maintenance activities under the guidance of the more senior engineers.

We’re looking for candidates with technical knowledge and hands-on experience with at least one of the following IT infrastructure areas:

• Virtual Workspaces – Citrix XenApp/XenDesktop, Amazon Workspaces, VMWare Horizon or other virtualization technologies

• Workstation Management – МЕМ, SCCM, Intune and/or JAMF

• Active Directory – object management, schemas and group policies

• Mobile Device Management – AirWatch, Workspace ONE, Intune, Mobile Application Management

What You’ll Do for Us:

• Incident Management, Change Management, Problem Management, and life cycle planning where appropriate

• Assist in 2nd level and provide 3rd level support

• Develop and consult on operational processes to support the IT infrastructure environment.

• Create documentation for Operations, Help Desk, and Region IT personnel

• Create training materials for End Users

• Act as a technical expert for IT infrastructure technologies

• Research and implement cloud and on prem infrastructure products as appropriate

• Consult with business and IT projects to gather requirements and translate those requirements into IT infrastructure solutions

• Provide estimates and/or designs to project teams. Lead any necessary integrations or builds for projects

• Collaborate with other internal (Cloud, O365, etc.) and external (vendors, service providers, etc.) teams

• Manage vendor relationship with service and software providers.

• Mentor junior team members and Region IT personnel. Elevate skill sets to facilitate ‘shift left’ of work

• Contribute to new technology evaluation/selections

• Participate in project planning and delivery

• Assist in the evolution of Client Platform capabilities including the interfaces used by employees to access the overall KO technology landscape

• Make decisions around Incident Management and issue resolution

• Provide input to Annual Business Plan upon request

**Qualifications & Requirements: **

• Bachelor's Degree in a Computer Science or equivalent experience

• Technical Certifications will be considered as an advantage

• 2+ years of hands-on experience in IT or relevant related field

• Strong customer service orientation

• Understanding of Citrix XenApp/XenDesktop and/or other VDI systems

• Experience with Windows Server 2012, 2016, 2019

• Knowledge of Group Policy Object (GPO) management and Microsoft PowerShell

• Understanding of Active Directory, Azure Active Directory, LDAP, DNS, identity management

• Understanding of SCCM, JAMF and Intune operations concepts

• Understanding of workstation management concepts

• Understanding of Mobile Device Management and Mobile Application Management with Intune and/or AirWatch

• Understanding of IP networking operation – routing, switching, subnet masks

**What We Can Do for You: **

• Innovation & Technology: The ability to work with an award-winning team that is on the cutting edge of innovation.

• Exposure to World Class Leaders: Availability to global technology leaders that will expand your network and exposure you to emerging technologies and techniques.

• Agile Work Environment: We embrace agile with management that believes in removing barriers, so you are empowered to experiment, iterate and innovate.

Skills:

VMware Horizon; Citrix XenDesktop; Citrix XenApp; Active Directory (AD); Amazon WorkSpaces; Group Policy Objects (GPO); Mobile Application Management (MAM); Mobile Device Management (MDM); Microsoft Windows Server

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.