Salesforce Platform Manager (Travel Distribution Unit)

Job Description:

Summary of the role

Within the Digital Business Solution division, you'll be part of the Digital Customer Engagement department which provides best-in class solutions to the Marketing, Sales and Customer Service units of all Amadeus entities. In a context with multiple Salesforce instances and increasing demands around digitalization of services, you'll be the responsible of the Salesforce platform provided to the Travel Distribution unit, and manage a dynamic team of passionate professionals with a challenging roadmap, a rich portfolio of products and great opportunities to grow in Salesforce Ecosystem. You and your team have the duty of developing & delivering Salesforce solutions that support Amadeus evolution, applying development best practices & following Amadeus policies.

In this role you’ll

Manage the delivery

• Be responsible for overseeing the day-to-day activities of your Salesforce team composed of Business admins, Salesforce Developers and Salesforce Release managers
• Advise internal customers on potential solutions based on their business requirements, the objective being to offer a solution meeting the internal customer’s requirements while keeping the processes and tools as standard and integrated as possible
• Collaborate in the process definition and best practice approach. Analyze the detailed impact on existing processes and on the usage of existing tools supporting these processes
• Maintain regular meeting touchpoint with the business representatives, and build a relation of trust and collaboration, promoting the Digital Customer Engagement values
• Validate technical requirement with the Internal Business Solution Architect/Developer and support development team during the implementation
• Understand relationship between different business processes and impacts that a change may have across the system
• Establish regular release schedule, following appropriate development, test, and deployment standards
• Liaise with global stakeholders and appropriate leadership to adopt new functionality as needed; advocate for the CRM team and department
• Follow up and monitor the overall construction of the solution. Deliver on-time and on budget the agreed solution
• Ensure the execution of end to end functional/non-regression/performance tests. Coordinate user acceptance tests
• Co-ordinate with other Business partner potential impacts of the solution to minimize it. Inform and communicate periodically to the Business partner the solutions delivered
• Focus on agility all along the development cycle (functional requirements/specifications, technical specifications, coding, unit tests, functional tests, user acceptance tests)
• Perform the application support (customer/production) when requests are received from second level support

Manage a team

• Lead the solution team, monitor and control the completion of the team project using Project Management methodology
• Ensure regular team members performance review, with clear objectives and measurement criteria
• Build and plan career development plan for your team members
• Prepare/update department resource sizing/budget on a regular basis and provide visibility on planned activities
• Act as Service Manager, being responsible of the end-to-end solutions portfolio in scope
• Manage, coordinate and supervise the daily activities of solution team, including both internal and external resources, applying agile methodology
• Helping to cultivate a reputation of credibility across internal teams, ensuring quality data output, and providing training and coaching for the team
• Responsible for problem resolution, risk management and project success

About the ideal candidate

• Holds a Bachelor’s degree in computer science, engineering, information technology, or related field
• Demonstrates 8+ years of Information Technologies experience supporting and maintaining Salesforce.com CRM applications i.e. SalesCloud with experience working across the full Salesforce project lifecycle (analysis, desing, testing and implementation)
• Possesses 5+ years of experience in a people/team management role
• Is proficient in English (written and oral)
• Has experience overseeing/working with Global teams, including onshore and offshore
• Demonstrates exceptional interpersonal and communication skills, team work, flexibility, multitasking abilities, and a strong attention-to-detail in a fast-paced environment
• Additional specific (Account Management, Software Development, Operations Support) skills is a plus

What we can offer

• Be part of a multicultural team of + 16,000 professionals
• Work at one of the world's top 10 software companies
• Opportunity to learn, growth and manage complex projects