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About Neo4j:
Neo4j is the world’s leading graph data platform. We help organizations – including Comcast, ICIJ, NASA, UBS, and Volvo Cars – capture the rich context of the real world that exists in their data to solve challenges of any size and scale. Our customers transform their industries by curbing financial fraud and cybercrime, optimizing global networks, accelerating breakthrough research, and providing better recommendations. Neo4j delivers real-time transaction processing, advanced AI/ML, intuitive data visualization, and more. Find out more at neo4j.com and follow us at @Neo4j.
Our Vision:
At Neo4j, we have always strived to help the world make sense of data.
As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.
For a fast-growing company like Neo4j, the CRM system is the beating heart of our operations. This is where all the sales, pre-sales, consulting, renewals, customer success and other teams bring together all of their activities into a coherent overview of what we do for a client.
Because of our past, present and future growth, we are looking for a Salesforce Administrator to join our high-performing and highly visible Salesforce Team!
What you'll do...
• Engage with all levels of the business to gather, analyze, and document requirements.
• Design, configure, test, deploy, and support scalable declarative solutions.
• Own projects from conception through completion and maintenance.
• Properly document your work and create quality user-facing content (JIRA, Confluence, Lightning Knowledge).
• Ensure timeliness, quality, accuracy, and process consistency.
• Provide quality assurance testing of business applications and reports on an as-needed basis.
• Take part in technical debt reduction initiatives.
• As appropriate, provide global support to end-users by identifying and resolving issues.
• Co-present at our weekly Salesforce Office Hour where we demo new and existing functionality and help users live.
• Answer user questions in the dedicated Slack channel when your expertise is called upon.
• Contribute to the preparation of our monthly release notes.
• Stay current on Salesforce features and functionality, prepare for Salesforce releases, and share knowledge with the team and internal customers.
What you'll bring...
• We would love for you to bring these qualifications to the table: • Certified Salesforce Administrator required. • 3+ years of experience administering a Salesforce org in a high-tech environment. • High-level proficiency in all core Salesforce administration, including Flow, etc. • Strong desire to learn and implement Salesforce best practices. • Experience with and desire to invest in properly documenting your work. • Experience working with stakeholders to understand business needs, elicit and document requirements, and design logical scalable solutions. • Understanding of internal customer service and support processes is a huge plus. • Experience with and knowledge of Service and Experience Clouds. • Experience with Marketo, Outreach, LeanData or similar solutions is a plus. • Familiarity with agile methodology and experience with JIRA is a plus. • Experience with DevOps and Copado is valuable. • Commitment to delivering quality work aligned with the CRM strategy while actively contributing to building a positive team environment. • Ability to operate independently, own your projects, and be accountable for your work. • Strong sense of diplomacy and desire to build bridges among people from different teams and cultures and excellent written and verbal communication skills to successfully work with users at various levels of application proficiency. • Ability to see the big picture, not just the technical details, and assess how a given request or proposed project fits into the overall CRM strategy. • Excellent project, time management, and organizational skills • Bonus points if you have the following... • A creative mind, a positive attitude and a "let's get it done" mindset that will allow you and your colleagues to perform, while having fun doing so!
Why Join Neo4j?
Neo4j is among the 20 most popular databases in the world and the clear leader in the rapidly emerging Graph Data Platform category. We’re well funded and have an experienced management team focused on how organizations should apply data to solve challenging problems for decades to come. We have customers in every industry across the globe, and we build technology that has a proven product/market fit. Joining our team is an opportunity to define the future of data, analytics and automation.
We offer a competitive salary and benefits, engaging virtual events and a welcoming team. You will love your co-workers!
Neo4j is a privately held company with our U.S. headquarters in San Mateo, California. We have employees located all over the world, from Thailand to Canada, many of whom work remotely, and we have offices in Sweden (Malmo and Stockholm), the UK (London) and Germany (Munich).
More information at www.neo4j.com.
Neo4j Values:
Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:
We value relationships We focus on user success We thrive in a culture that is open and inclusive We assume positive intent We welcome intellectually honest discussions We deliver on our commitments
Diversity, Equity and Inclusion at Neo4j:
At Neo4j, we value relationships and that involves building an environment where everyone feels like they belong. We believe strong relationships involve being accountable, bringing our whole selves to work, valuing intellectually honest discussions and being receptive to new ideas and perspectives. One of our central goals is to provide an inclusive, diverse and equitable workplace for everyone to develop their potential and have a positive, career-defining experience.
Are you intrigued by this role? We encourage you to apply even if you don’t 100% fit the qualifications above.
Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide. More information at www.neo4j.com.
