User Experience Manager at Dynamic Planner

Job Description:

Role Purpose:

To provide centralized support to the product and implementation teams at Dynamic Planner to ensure the products and services we develop delight and engage our users. Act as a central authority on the user experience of our product.

Key Responsibilities:

• Support ongoing projects and initiatives to deliver enhancements and updates in Dynamic Planner
• Engage in and support customer research to validate designs and feature requests
• Build and maintain centralised resources to ensure consistency and excellency (components, design system, documentation)
• Support and mentor the Product Owners to achieve and maintain our high-quality outputs
• Line management responsibility for the Customer Insight Analyst function at Dynamic Planner, and potential for extension for small UX team
• Work with the Business Intelligence Analyst to validate and measure the success of features in Dynamic Planner

Key Deliverables:

• Oversight of the UX of product deliverables at Dynamic Planner
• Curatorship of the Dynamic Planner design system
• Deliver mockups / prototypes to support product projects

Key Stakeholders:

• Product Team
• Implementation Team

Competencies (knowledge/skills/experience):

• Strong visual UX and design skills
• Ability to work collaboratively on an existing product
• Experience in documenting and evolving design systems for existing products
• Experience with a mix of B2B and B2B2C services
• User and consumer testing to validate ideas
• Project management, ability to manage own time – inquisitive self starter
• Strong data visualization skills
• Facilitation and collaboration
• Understanding of key web technologies
• Desirable – experience of working on an internationalized product

Education & Qualifications:

• 3+ years UX experience, ideally in a product / SaaS company
• Line management experience, or desire to do so
• Bachelor's Degree in Computer Science, Statistics, Business Studies, or related field

Company Benefits

• Health plan
• EAP
• Wellbeing hub
• Flexible working
• Hybrid working
• Annual bonus
• Pension scheme
• Life Assurance
• Study support
• Professional membership
• Perkbox
• Cycle to work
• Give as you earn
• Generous holiday
• Anniversary holiday increase
• Sick policy
• Awards
• Free food and drink
• Regular socials
• Team events
• Annual events
• Referral scheme -Payday treats

Interview Process

• Initial call and interview questions with Talent Acquisition Mgr
• Call with Head of Product
• Interview and presentation