Job Description:
As a Product Owner, you will collaborate with users and stakeholders to understand and anticipate their needs and translate them into product requirements. As part of a recently established Product team, you’ll work with the Product Manager and colleagues in our Product Engineering teams to contribute to an overall vision and roadmap for the end-to-end customer experience, then most critically, take responsibility for the definition and delivery of the products and services in a specific part of that roadmap.
This is an exciting time to join Fruugo as we continue our journey to become the leading marketplace for cross-border trade. Customers are critical to our success and the continuous improvement and development programme you’ll be part of is central to our future goals and ambitions. You’ll be given the opportunity to truly get under the hood of our business through an onboarding programme and be given a high level of trust to deliver real, tangible change. You’ll be working at the intersection of users, business, and technology with plenty of scope for innovation and fresh thinking.
Core Accountabilities:
- Lead the definition of new and improved products, along with the processes and services that underpin the customer experience in alignment with our roadmap.
Own and prioritise a backlog and ensure alignment to the bigger vision and roadmap, working with other Product Owners and the Product Manager.
- Discover and understand user needs and translate these into structured user stories and acceptance criteria that can be consumed by technical and design teams.
Work within an agile delivery team, interfacing between users, business stakeholders and software engineering, quality assurance and user experience design to coordinate delivery of identified changes.
- Define and plan product iterations and accept them as complete through collaboration, inspection, demonstrations and acceptance testing.
- Communicate plans, features and solutions to a wide array of stakeholders.
- Identify, target and monitor business benefits and the impact your solutions have.
Requirements:
- Previous experience in owning the specification and delivery of complex Products
- You can take an idea and turn it into a delivered solution
- You have strong analysis and modelling skills across business, systems and data
- You can elicit and clearly document user needs using common approaches
- You can establish and challenge minimum valuable product definition
- You can engage in technical discussions to support defining the ‘how’ for a solution
- You own, make decisions on, and prioritise backlogs in a structured way
- You can execute structured acceptance testing and manage defect resolution
- You have operated in an agile setting and understand the frameworks and challenges
- Preferable is e-commerce or even more specifically, marketplace experience
- Preferable is experience delivering products based on modern web technologies
- Desirable is experience with e-commerce and marketplaces
Skills:
- Driven to deliver high-quality products, as specified, on time
- A great communicator in all forms
- A great facilitator, able to discover and synthesise stakeholders’ requirements
- A detail-orientated problem-solver, using data and real feedback to inform
- Able to work independently, delivering on promises
- Excellent organisational skills, able to juggle multiple initiatives at once
- Able to hold your own in discussions with technical engineering teams
- A natural coordinator, using collaboration to achieve your goals
- Self-sufficient with a keenness to drive the delivery of quality solutions
- High standards of ethics and integrity
Benefits
Hours of work are 35 hours per week - including an early finish on a Friday!
The position is fully remote, based in the UK.
Fruugo is a great place to work and we are proud of our friendly, supportive and dynamic culture which treats everyone with respect and embraces diversity. We have some excellent benefits, including 25 days holiday plus bank holidays (increasing with length of service), Company pension, employee discount, Employee Referral Programme, and a fantastic Employee Assistance Programme, offering wellness benefits to employees and their immediate family.
Interview Process
Screening call with HR, then an interview with the Hiring Manager and MD.
