UX Researcher at YuLife

Job Description:

As a User Researcher, you will be a key figure helping us develop a deep understanding of our users and wider audiences. You’ll be defining and conducting investigations into customer experiences for our current and prospective products. Working closely with design, product, and the wider business, communicating findings and helping shape products delivered across multiple platforms. This includes our international expansion, and navigating the challenges of localised audiences; from the UK, to USA, SA and beyond.

Day to day responsibilities include, but are not limited to:

• Planning and running qualitative studies; including diary studies, field observations, user interviews, remote and in-person usability studies for existing and future products. Identifying actionable insights through quantitative methods such as large scale surveys, and using basic statistical concepts to ensure findings are robust.
• Exposing the root causes of wider customer experience issues. Helping to develop high level storyboards and journey mapping that communicate the goals, motives, and means by which groups of customers use, or will use, a given product.
• Collaborating closely with our data scientists to build, maintain and communicate our user and prospect personas; helping marry up qualitative insights with our robust quantitative analytics.
• Working closely with Product Managers, Product Designers, Engineers and other User Researchers to generate hypotheses and plans for high-impact research; helping to bring the user to the heart of our design process.
• Identifying and analysing competitor solutions and processes, deconstructing what factors make winners within our marketplace and beyond.
• Acting as a champion of your field and UX research practice, principles and processes. Helping to empower other roles in the business to get involved in research. We want to work with enthusiastic, empathetic and hard-working people who are ready to go on this wild and rewarding journey with us. Somebody practical and proactive, who actively seeks feedback and wants to grow and give back.

You’ll be working with multiple squads across the business, helping to bring to life next-level, gamified products that will transform the way insurance is seen; helping people on a path to physical, mental, and financial wellbeing.

The ideal candidate will have:

• Knowledge of research techniques, including usability testing, focus groups, diary studies, ethnographic observation, survey design and co-creation workshops
• The ability to deliver relevant and effective insight under varying project constraints
• A background in human-computer interaction, psychology, sociology, or a related field
• Excellent communication and collaboration skills across all levels with an ability to champion design thinking and influence key stakeholders
• Experience working with US audiences and markets

Company Benefits

• A competitive base salary
• Potential to earn share options
• Life assurance policy
• Income protection policy
• Access to the YuLife app (which includes a tonne of well-being rewards, discounts and exclusive offers as well as access to Meditopia and Fiit)
• Monthly "be your best Yu" budget
• Learning Budget
• Generous parental leave policies
• Remote working packing; includes laptop, desk, chair etc.
• Remote and flexible working
• Currently our lovely office in Shoreditch is available if people want (and only if they want) to use it.

Interview Process

• Round 1 - HR Interview
• Round 2 - UX lead interview
• Round 2 - Technical task
• Round 3 - Co-founder