OVO Energy - Salesforce Software Engineer at OVO Energy

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Job Description:

What will I be doing?

As a Salesforce Engineer you would be at the heart of building the software platforms that our agents use, across our Customer Care, Complaints and Operations teams. Working in a multidisciplinary, Agile product team comprising UX, analysts, QAs, product managers and of course other software engineers like yourself - we have everything we need in one place. You would enhance the way OVO handles customer contact, case management and the overall user interface that all of our agents use.

Key responsibilities include:

Designing and building features, improvements and innovations on our Agent Desktop platform
Consider security, performance and other non-functional requirements
Own and take pride in what you build
Supporting designers and analysts in requirements generation and provide insight into the art of the possible
Having a keen understanding of user experience, putting yourself into the shoes of our users
Help keep our test environments updated and fit for purpose
Participate in sprint planning to improve our cycle time and reduce bottlenecks
Improve processes by identifying inefficiencies and promote new ways of working

Is this job for me?

Ideally you will have:

Multiple years of development experience in the Salesforce ecosystem
Experience of working in an Agile product team, knowledge of Scrum and Kanban methodologies
An analytical mind to understand requirements and to design and build solutions that meet our users’ needs
A strong sense of user experience, especially within a lively contact centre environment, to ensure our software makes our agents’ lives easier
A focus on customer service, experience within a contact centre will be most helpful
Attention to detail, spotting the little things others might miss
Problem solving and troubleshooting skills
Be curious - challenge the status quo, experiment and try new things
Ability to prioritise workload and influence product managers on the priority of feature and bug fixes
A passion for technology and a will to learn new skills
Experience of CI/CD pipelines, JIRA, TestRail, GitHub, and contact centre platforms

Company Benefits

Brilliant benefits for a world-changing team Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays).Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer:

For your health - With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeing - With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more
For your lifestyle - With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations
For your home - Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers
For your commute - Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and apply. We’d still love to hear from you!