Customer Success Engineer at Salutare

  • Anywhere (100% Remote) Only
  • Salutare
Job Description:

If medical error was a disease, it would be the third largest killer. This is unacceptable. Salutare is a new healthcare start-up looking for ambitious, creative, inquisitive, and self-motivated people to join our team. We are building products that ‘do not look like health care software’. Our products save lives of patients and give clinicians more time to be Healthcareful®. That means we also save money for the health services of any country.

Customer Success Engineering is all about understanding the customers’ set-up, our products deeply, and how to achieve successive positive outcomes for our customers. You will be accountable for successfully deploying the Salutare Clearinghouse and Salutare Dialogue products and services while making sure our customers understand how they can use our products better. You will look after them directly, serving as a first contact point. You will also follow them along in supporting their use of our products. With all this raw insight and experience, you’ll then turn to work with our product team to make our products even more customer-centric. This role requires collaboration with Sales, Customer Success, Product Development, and the exec team. For customer outreach and empathy it is demanding. For you, it might be the dream position to find yourself.

Full-time work is preferred, but we are open to discuss a part-time option for strong, motivated candidates.

We value people from all backgrounds and are dedicated to hiring and employing a diverse and inclusive workplace.

Responsibilities:

  • Engage and manage the customer technically to understand their technical environment and how our products fit in
  • Deploy and upgrade SaaS services
  • Troubleshoot issues and manage support cases
  • Train customers’ staff and managers in a train-the-trainer model
  • Monitor performance of hosted solutions on MS Azure
  • Create/update tickets on logging system
  • Bring deployment and production insights into product development

Skills and experience:

  • Minimum three years’ experience working with customers and production deployments
  • Good/practical knowledge of MS operating systems (including working with server OS), LINUX, and Docker containers
  • Microsoft Active Directory
  • Microsoft Azure
  • Familiar with PHP/Laravel, TypeScript, VUE, Python
  • Good networking skills and communication skills (written and verbal)
  • Strong troubleshooting skills
  • Practical experience of software installation and cloud-based apps
  • Practical experience supporting complex software installations
  • Practical experience supporting SQL DB

Company Benefits

  • Pension
  • Remote working
  • Potential bonus
  • Potential stock options

Interview Process

  • Intro screen with CEO
  • Two to three internal interviews
  • Final discussion with co-founders
  • Offer

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