Senior UX Researcher at Multiverse

  • UK Only
  • Multiverse
Job Description:

Your mission:

Our product vision is to build an infrastructure for apprenticeships worldwide and for our users we want to provide a single platform experience. With this in mind, you will help drive a user-driven product roadmap, providing valuable insight into complex problems across our products.

You will be working closely with Product Managers, Product Designers, Engineers and our stakeholders to deliver on our quarterly OKR’s (Objectives and Key Results).

Responsibilities:

  • Lead on designing, planning and conducting the user research process across Products from developing user recruitment through to test moderation, analysis and reporting
  • Modelling insights gained from user research into formats to enhance organisational understanding of our users – such as personas and user journey maps
  • Work closely with our product team and software developers to turn user data into actionable requirements that feed into Product strategy
  • Help to create a regular cadence of user research by ensuring we have a pool of participants and a standard methodology
  • Promote user-centred design principles and best practice across the organisation
  • Work closely with our senior user experience researcher to create a research repository
  • Create research artefacts and communicate these to the rest of Multiverse
  • Be an advocate for our users within Multiverse

You might have:

  • Experience managing, executing and analysing usability test sessions or focus group sessions
  • Experience creating a research repository
  • Excellent presentation skills for delivering insights in various formats
  • Experience with successfully influencing senior stakeholders
  • Understanding of user interface/user interaction design principles
  • Excellent communication skills for cross-functional collaboration
  • Experience of analysing both quantitative and/or qualitative research methods
  • Experience of working in an agile development environment

Company Benefits

  • Share Options
  • 27 days holiday
  • Pension
  • Flexi-working
  • Perkbox benefits
  • 10% development time

Interview Process

  • First stage video meeting with the Head of design, Rachel
  • Second stage interview, presenting back on a task to the team
  • Meeting with the VP Product, Emma
  • Meet the Founder and CEO, Euan

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