Salesforce Admin Lead at Bionic

Job Description:

The Role

The Salesforce Admin Lead will be leading and line managing a team of Salesforce Admins who maintain and grow our Salesforce platform to support Marketing, Sales, Commercial, and Customer Service teams.

You will work closely with the Salesforce and Data Architect, a Salesforce Delivery Manager a Salesforce BA and Salesforce Developers to implement solutions across our range of products including Energy, Connectivity, Insurance and Finance.

Formally the role includes managing users, data quality, reporting, and housekeeping within the system. This will include hands-on configuring of Salesforce.com to provide for the requirements where that is most appropriate, all the while ensuring that quality and service levels are high.

Key Responsibilities

• Lead and line manage a team of Salesforce Admins
• Guide the team to implement ways of working best practices
• Administration and support of Salesforce.com including:
• Configuration updates to security
• Creation and maintenance of Sharing rules
• Application of Profiles, roles and permission sets
• Creation and amendment of fields with coordination with impacted teams
• Creation and Maintenance of Record types
• Process automation (via Process Builder & Flows)
• Creation and update of page layouts and Lightning Record Pages
• Creation and maintenance of validation rules
• Creation and maintenance of reports and dashboards
• Lead relationships with various partners (e.g. Natterbox and Docusign) in order to ensure issues are managed in a timely manner and root cause analysis is provided
• Peer review other configuration work to ensure quality and best practice
• Leader in Sprint ceremonies including providing design/solutions and estimates for Configuration requirements
• Undertake analysis of common issues in order to understand root cause and potential solutions
• Provide regular trend reporting on Escalation Cases and areas of improvement to resolve common administration errors
• Accountable for the resolution of Escalation Salesforce cases from Tech Service Desk
• Communicate and collaborate with other technical resources and internal stakeholders regarding status, technical issues, and creative solutions to support business requirements
• Create and maintain documentation on processes and application configuration
• Identify system inefficiencies/gaps, troubleshoot operational issues, and explore opportunities for updates
• Support Admin team in their learnings of Salesforce and guidance of best practice
• Lead Administrator within Special projects

Skills and Experience

• Demonstrable experience of working with Salesforce Lightning Experience, preferably in both B2B and B2C scenarios
• Hands on configuration: process builder, flows, custom objects, dashboards, validation rules
• Data clean-up, extraction, and mass changes using data loader
• Experience with Sales/Service Cloud is essential
• Experience with Pardot, Experience Cloud, Marketing Cloud, Communities and Omni-Channel would be a plus
• Experience with 3rd party applications: Natterbox, Docusign CLM and Salesforce Maps is preferred
• Experience with DevOps processes and Tools
• ADM201 Salesforce Administrator Certificate is essential
• Experience with lifecycle in an agile / scrum environment
• Significant experience as a Salesforce Administrator

Company Benefits

• Bonus
• Flexi-working
• Pension Scheme
• Private Medical Insurance
• Eyecare Scheme
• Cycle to Work Scheme
• Birthday Vouchers
• Maternity/Paternity/Shared Parental Leave

Interview Process

• 2 round interview process
• 1st Round - Hiring Manager Interview
• 2nd Round - Technical Interview