ServiceNow Business Analyst at Methods

Job Description:

Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to help safeguard public-facing services and apply digital thinking to make sure the future of our public services is centred around our citizens.

At Methods we believe in working with a human touch which sets us apart from other consultancies, system integrators and software houses. We do not focus solely on profits or targets; we have a customer-centric value system and focus on doing what is right for our clients.

Requirements

• Responsible for working with key project stakeholders to capture business and user requirements
• Work with the Platform Support Team to ensure requirements are understood, developed, tested, and delivered to specification 
• Owns the relationship with client project stakeholders to identify, model, and document business, process, and data requirements
• Provision of appropriate documentation and analysis artefacts
• Works with Platform Support Team to develop release estimates
• Strong inter-personal skills
• Supports Platform Support Team in understanding business and test requirements

Person Specification:

This role would best suit an individual who has a proven track record in delivery in a similar role with:

• Working knowledge and experience of  ServiceNow (with certifications if possible)
• Proven skills and experience working in a Public Sector role
• Supplier management experience
• Proven experience in communicating with a variety of stakeholders at different levels
• Strong team-working skills
• Ability to work without supervision This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview.

Company Benefits

• Choice of MacBook or PC, iPhone
• Holiday: 25 days a year, plus bank holidays, with the option to buy 5 extra days each year
• Pension: 4% employer contribution and 5% employee contribution
• Discretionary bonus: based on company and individual performance
• Life assurance: 4 times base salary
• Private medical insurance: non-contributory (spouse and dependants included)
• Worldwide travel insurance: non-contributory (spouse and dependants included)
• Enhanced maternity and paternity leave after 18 months service
• Wellness: 24/7 confidential employee assistance programme, including counselling
• Social: Parties and social events, and commitment to charitable causes
• Professional development: access to LinkedIn Learning, and discretionary training budget
• Travel: season ticket loan, cycle to work scheme

Interview Process

1 stage interview (teams) with internal ServiceNow team