Application Support Engineer - (Application Reliability Engineer) at Direct Line Group

  • UK Only
  • Direct Line Group
Job Description:

Who you'll be working with:

You’ll be working with like-minded engineers and leaders who are passionate about supporting the development of your technical and leadership skills within our Engineering Chapter here in DLG.

What you'll be doing:

Technologies

  • Managing platforms that support our core insurance businesses running on Windows and Linux Cloud Services (both AWS and Azure)
  • Coding in platforms based on Guidewire, Mulesoft, Java, SQL, .NET, MS Dynamics 365, Power Platform

Responsibilities

  • Primary Incident and Problem Management Activities
  • Providing engineering level on call support, solving real world problems, conducting - Blameless Post-mortems, then crafting and implementing technical solutions to mitigate reoccurrence
  • Building and maintaining operational runbooks, streamlining procedures, and automating routine tasks
  • Designing, building, owning, and running observability, dashboards, monitoring and - alerting tooling such as AppDynamics, AWS CloudWatch and PagerDuty
  • Defining and implementing Application Reliability Engineering standards and best practices
  • Working closely with other subject areas including, functional and non-functional - testing, security, and operations, to design, build and operate highly resilient and secure solutions
  • Work closely with business stakeholders, forming a strong working relationship Contributing to the overall product roadmap
  • Mentoring and supporting the career development of AREs in our engineering chapter
  • Working in an Agile and regulated environment

What we’ll give you:

We have a strong focus on developing you and your skillset and seek to give you the tools to do so. In addition to this we also offer a generous benefits package including family and work life balance focused options such as: fully paid maternity leave and parental leave, flexible working, insurance savings for you and your family as well as a range of other optional benefits.

Join us and you’ll find yourself working within one of the most on the go departments in the business. We love to communicate, build and learn, and we make sure we have a phenomenal time doing it. We’re always encouraging internal development and you’ll have access to loads of learning opportunities, events, and conferences to build your industry knowledge.

We’re a diverse, dedicated team of digital professionals re-inventing the digital experience for our customers, our people, and our partners. As part of this work, we have an opportunity for someone to come and work alongside our product teams and stakeholders to help craft the way we build and develop our customer products for the future.

Ways of Working

Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a ‘best of both worlds’ approach combining the best parts of home and office-working, offering flexibility for everyone.

How much you’ll be in the office depends on your role, and we’ll consider the flexible working options that work best for you. You can find out more about our flexible working approach or please get in touch with the team to discuss.

Life at DLG

Direct Line Group is an equal opportunity employer. We value diversity and we’re committed to making DLG a truly inclusive place to work.

We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you’re more than a CV, and the things that make you, you, can bring real potential to DLG.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Company Benefits

  • Company discretional bonus
  • Pension 9% of your base salary
  • Attractive holiday entitlement – 25 days (as well as being able to buy/sell days)
  • Income Protection
  • Life assurance
  • Discount off our Home, Motor and Pet insurance with Direct Line.
  • Free Travel insurance
  • Free breakdown cover
  • Flexible rewards including Dental, Health, Life insurance, income protection, critical illness insurance, personal accident insurance

Interview Process

  • Technical Assessment
  • Technical Interview
  • Skills

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